User Agreement

Effective From: May 23, 2020

Nexus Home Technology Systems Limited, a company registered in England and Wales with registered company number 12432073, whose registered office is at 2 Uvedale Road, Enfield EN2 6HA, United Kingdom. The is owned and operated by Nexus Home Technology Systems Limited.

This website, together with the sub-sites, any Nexus Home Technology Systems Limited mobile applications that are accessible through it, (collectively, this "Site") is published and maintained by Nexus Home Technology Systems Limited ("We" "Us", "Ours" or "Nexus Home Technology Systems Limited"). The term "You", "Your", "User", "Users", "Customer", "Customers"and "Visitors" shall refer to the user who is browsing the Site. The "Site Terms" shall refer to Terms and Conditions, Privacy Policy, Cookie Policy, and Disclaimer Policy.

Registration and Password & Security: You must be eighteen years old to use this Site. If you are under eighteen, you may only use the Site in conjunction with, and under the supervision of a parent or guardian. We have the right to refuse at our discretion to supply any products or services ordered by you. You must ensure that the details provided by you on registration or at any time are correct and complete.You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. When you register to use the Site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting Customer Services immediately.

If Nexus Home Technology Systems Limited has reason to believe that there is likely to be a breach of security or misuse of the Site, we may require you to change your password or we may suspend your account in accordance with our Limitation of Liability.

When you access, browse or use this Site and any Nexus Home Technology Systems Limited mobile application(s) through which you access our Site or Services, you accept, without limitation or qualification, the terms of use set forth below. When you access the sub-sites that are accessible through this Site, you accept any additional terms of such sub-sites if they have their own terms of use.

Please read our Site Terms carefully before ordering any products or services through, the Site, as your purchase of any products or services offered on the Site is subject to these Site Terms. If you do not accept these Site Terms, you should leave the Site immediately, and you will not be able to order any products or use our services through the Site.

Any failure or delay by you or us in enforcing (in whole or in part) any provision of these Site Terms will not be interpreted as a waiver of your or our rights or remedies.

You may not transfer any of your rights or obligations under these Site Terms without our prior written consent. We may transfer any of our rights or obligations under these Site Terms without your prior written consent to any of our affiliates or any business that we enter into a joint venture with, purchase or are sold to.

Information on this Site may contain technical inaccuracies or typographical errors. We reserve the right to change these Site Terms from time to time by changing them on this page. We advise you to print a copy of these Site Terms for future reference. These Site Terms are only in the English language.

Any rights not expressly granted in these Site Terms are reserved.

Use of Site

This Site is provided for your personal and non-commercial use only. All content included in this Site, including but not limited to any text, graphics, images, logos, button icons, data compilations, software, audio and video (collectively, "Materials"), is the property of Nexus Home Technology Systems Limited or its content suppliers, and you may not distribute, exchange, modify, reproduce, perform, sell or transmit the Materials for any business, commercial or public purposes. The Materials are protected by applicable laws, including international copyright and trademark laws, and any unauthorized use of any Materials may violate copyright, trademark, and other applicable laws. You may not frame or utilize framing techniques to enclose any portion of this Site or any Materials without express written consent of Nexus Home Technology Systems Limited. You are granted a revocable and non-exclusive right to create a hyper-link to this Site as long as the link does not portray Nexus Home Technology Systems Limited, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner.

You may not use any Nexus Home Technology Systems Limited logo or other Materials as part of the link without express written consent of Nexus Home Technology Systems Limited. You may link to the Site's homepage provided you have our wriiten consent. If you breach any of these Site Terms, your authorization to use this Site automatically terminates and you must immediately destroy any downloaded or printed Materials here from.

Although aims to offer you the best service possible, makes no promise that the services at the Site will meet your requirements. While we try to ensure the Site is normally available twenty four (24) hours a day, we do not undertake any obligation to do so, and we will not be liable to you if the Site is unavailable at any time or for any period.

The transmission of information via the internet is not completely secure. Although we take the steps required by law to protect your information, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk.

Electronic Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using the Site or ordering Products or Services via the Site, you accept that communication with us will be mainly electronic by e-mail, telephone, mobile or mobile messaging (e.g. SMS, MMS etc.) transmission or by posting to this Site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Submission of Data by User

Other than personally identifiable information, which is covered under the Nexus Home Technology Systems Limited Privacy Policy, any material, information or other communication you transmit or post to this Site ("Communications") will be considered non-confidential and non-proprietary. Nexus Home Technology Systems Limited will have no obligations with respect to the Communications. You will grant Nexus Home Technology Systems Limited and its designers a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display throughout the world in any media the Communications and all data, images, sounds, text, and other things embodied therein for any and all commercial or non-commercial purposes.

You are prohibited from posting or transmitting to or from this Site including any reviews, an unlawful (any applicable local, national or international law), unauthorised advertising, threatening, libellous, defamatory, obscene, pornographic, invasive of privacy, infringing of intellectual property rights, contains viruses or any other harmful programs or other material that would violate any law.

In particular (but without limitation), any Reviews that you submit through the Site must not contain any defamatory, obscene or offensive material, promote violence or discrimination, infringe the intellectual property rights of another person, breach any legal duty owed to a third party, promote illegal activity or invade another's privacy, give the impression that they originate from us or e used to impersonate another person or to misrepresent your affiliation with another person.

The prohibited acts listed above are non-exhaustive. Nexus Home Technology Systems Limited reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

The Reviews and other User comments or User Contents contained on the Site are for information purposes only and do not constitute advice from us. Reviews and User comments or User Contents reflect the opinions of customers who have ordered through the Site or other third parties, and any statements, advice or opinions provided by such persons are theirs only. Accordingly, to the fullest extent permitted by law, we assume no responsibility or liability to any person for any Reviews or other User Comments or User Contents, including without limitation any mistakes, defamation, obscenity, omissions or falsehoods that you may encounter in any such materials.

You agree to indemnify us against any losses, damages and claims (and all related costs) incurred by or any other third party arising out of or in connection with any Reviews or other User Comments or User Contents that you provide in breach of any of the representations and warranties, agreements or restrictions set forth above.

In all communications and dealings with us (whether in person, by phone, via Site or otherwise) you must behave courteously and professionally.

You acknowledge that we will fully co-operate with any competent authority requesting or directing us to disclose the identity or location of anyone posting any Reviews or other User Comments or User Contents in breach as stated above or any other applicable restriction and you release us to the fullest extent permitted by law from all liability in relation to such disclosure.

Links to other Web Sites / Sites

Links to other Internet Sites are provided for your convenience only and the presence of such links does not mean that Nexus Home Technology Systems Limited endorses, recommends or represents them in any way. Nexus Home Technology Systems Limited does not control and is not responsible for any such sites or their content. Nexus Home Technology Systems Limited disclaims all warranties, expressed or implied, as to the accuracy, legality, reliability or validity of any content of such sites.

You may link to the Site's homepage (, provided that:

  • you do so in a fair and legal way which does not damage or take advantage of our reputation
  • you do not establish a link from a website that is not owned by you or in a way that suggests a form of association with or endorsement by us where none exists
  • any website from which you link must comply with the content standards set out in these Site Terms
  • we have the right to withdraw linking permission at any time and for any reason.

Disclaimer of Warranties

This Site and the information, tools and material contained in it are not directed to, or intended for distribution to or use by, any person or entity who is a citizen or resident of or located in any jurisdiction where such distribution, publication, availability or use would be contrary to law or regulation or which would subject Nexus Home Technology Systems Limited to any registration or licensing requirement within such jurisdiction.

This Site is subject to periodic update and revision. Materials should only be considered current as of the date of initial publication appearing thereon, without regard to the date on which you may access the information. Nexus Home Technology Systems Limited maintains the right to delete or modify information on this Site without prior notice.Nexus Home Technology Systems Limited does not warrant the accuracy or completeness of the materials, products or services on or via this Site. Nexus Home Technology Systems Limited further does not warrant that this Site, its servers, or e-mail sent from Nexus Home Technology Systems Limited are free of viruses or other harmful components.

While we try to ensure that information on the Site is correct, we do not promise it is accurate or complete. We may make changes to the material on the Site, or to the Service, Products and Prices described on it, at any time without notice. The material on the Site may be out of date, and we make no commitment to update that material.

The foregoing disclaimers do not affect your statutory rights.

We provide you with access to the Site and Service on the basis that, to the maximum extent permitted by law, we exclude all representations, warranties, conditions, undertakings and other terms in relation to the Site and Service (including any representations, warranties, conditions, undertakings and other terms which might otherwise apply to the Site or Service, or be otherwise implied or incorporated into these Site Terms, by statute, common law or otherwise ).

  • may terminate User's access at any time for any reason. The provisions regarding to disclaimer of warranty, accuracy of information, and indemnification shall survive such termination. Nexus Home Technology Systems Limited may monitor access to the Site.
  • No material from this site may be copied, modified, reproduced, republished, uploaded, transmitted, posted or distributed in any form without prior written permission from Nexus Home Technology Systems Limited . All rights not expressly granted herein are reserved. Unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws, and could result in criminal or civil penalties.
  • shall have no responsibility for any damage to User's computer system or loss of data that results from the download of any content, materials, information from the Site.
  • The Site provides links to websites and access to content, products and services from third parties, including users, advertisers, affiliates and sponsors of the Site. You agree that Nexus Home Technology Systems Limited is not responsible for the availability of, and content provided on, third party web sites. The User is requested to peruse the policies posted by other web sites regarding privacy and other topics before use. Nexus Home Technology Systems Limited is not responsible for third party content accessible through the Site, including opinions, advice, statements and advertisements, and User shall bear all risks associated with the use of such content. Nexus Home Technology Systems Limited is not responsible for any loss or damage of any sort User may incur from dealing with any third party.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Site Terms that is caused by events outside our reasonable control ("Force Majeure Event").

A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  • strikes, lock-outs or other industrial action
  • civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war
  • fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
  • impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport
  • impossibility of the use of public or private telecommunications networks and
  • the acts, decrees, legislation, regulations or restrictions of any government.

Our performance under these Site Terms is deemed to be suspended for the period that any Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring any Force Majeure Event to a close or to find a solution by which our obligations under these Site Terms may be performed despite the Force Majeure Event.

Limitation of Liability

Nothing in these Site Terms excludes or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law. Nothing in these Site Terms affects your statutory rights.

Under no circumstances shall Nexus Home Technology Systems Limited be liable for any direct, indirect, incidental, consequential, punitive or special damages whatsoever (including, without limitation, those resulting from lost profits, lost data, lost business opportunity lost anticipated savings or business interruption) arising out of the use, inability to use of, or errors or omissions in the contents or functions of this Site, even if Nexus Home Technology Systems Limited or an authorized representative thereof has been advised of the possibility of such damages. If your use of the materials, information or services from this Site results in the need for servicing, repair or correction of equipment or data, you assume all costs thereof.

Jurisdiction and applicable law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our Site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Help & Support

Customer care is extremely important to us. Our Customer Services team will therefore try to assist you where possible if you have any problems with your Order. You can contact our Customer Services team by clicking or selecting the "Help & Support" or similar button or by calling the telephone number shown on the Site.

Still need help? Get in touch...

  • 2 Uvedale Road, Enfield EN2 6HA, United Kingdom
  • (+44) 0203 745 1464